Contact Us

Thank you for your interest.  Please note that we are USA KILN SALES LLC, simply a Paragon Discount Distributor, not Paragon Industries of Mesquite, TX.

We stock, and sell common replacement parts on our site such as Relays, TransformersThermocouples, etc. 

If you need parts other than those, you need to email  Or contact the Paragon Factory through their website

We no longer sell Elements, Kiln Brick, Duncan Kiln parts, or high temperature wiring.  If you need those parts please email  Or order on the Paragon Factory  website.

To contact USA KILN SALES by Email:

Due to extremely high call volume, e-mail is our preferred and most reliable method of contact, and quite likely our fastest means of response.  You can e-mail us using the form below, or at

By Phone: 
Please read the options carefully, and call the appropriate number.  Thanks!

For inquiries about:
  • Kiln use/firing instructions
  • Troubleshooting malfunctions
  • Duncan Kiln replacement parts
  • Filing a Freight Damage Claim
  • Filing a Warranty Repair Claim

Please call Paragon Factory Support at: 1-800-876-4328

(Please have the Model, SN, and P/N available.  Those numbers are located on the data plate of your kiln).

If you want to:
  • Purchase a new Paragon Kiln, or request more information about purchasing a new Paragon Kiln
  • Request Our Vendor Information (W-9, Contact Details) for your Company, School District, University, or Non-Profit Organization

Please call our sales department at: 1-877-628-3883 (9 AM to 5 PM US Central Time)